Returns, Exchanges, Refund Policy:

1. A customer may return an item if it is defective. All Hands Fire Equipment will NOT accept the return of any item that shows any sign of wear or use. Restocking fee(s) may apply.
2. In cases where All Hands Fire agrees that manufacturers defects are present due to poor quality or workmanship, the item may be returned for warranty repair or replacement. Customers should first contact All Hands® Fire Equipment prior returning any product. We will not be held responsible for any item's returned without prior authorization.
3. All returns must be made within 30 days of purchase (date of invoice). Restocking fee(s) may apply.
4. Any claim of damage and/or shortages must be made within 48 hours of receipt or product(s).
5. No product may be returned without approval and return directions from All Hands® Fire Equipment. We require all returns and/or exchanges to include our Return & Exchange Form. You need to be logged into your account to use this form).
6. Customers are responsible for the cost of shipping the product in question back to All Hands® Fire Equipment or to the Manufacturer. In addition, customers are responsible for shipping costs associated with exchanges or re-shipping.
* Does not apply to products with Manufacturer defects due to poor quality or products that were shipped in error due to All Hands® Fire Equipment or Manufacturers mistake.
7. Products that are to be returned should use the same packaging and include a copy of the packing slip and/or invoice, and our Return & Exchange Form.In order to use the form you need to be logged into your account.). Customers are responsible for products that are being shipped back to All Hands® Fire Equipment or to the Manufacturer. All Hands® Fire Equipment LLC is not responsible for lost or damaged shipments. We recommend that you ship the product in a manner that can be tracked. You may also wish to insure the shipment.
8. Refunds, or credit: Customers will not be credited the amount(s) charged for shipping and handling. Customers will only be credited or refunded for the value of the product.
Does not apply to products with Manufacturer defects due to poor quality or products that were shipped in error due to All Hands® Fire Equipment or Manufacturers mistake.
9. NO refund, credit or exchange will be given until the product in question is returned and has been examined by All Hands® Fire Equipment or an authorized representative.
10. Products being returned must have no evidence of use and must be received in its original box and packaging
11. Boot/Footwear Return Policy: Boots and footwear fall under normal Returns, Exchanges Refunds Policy. However, customers must make sure boots and footwear fit properly and are the correct size prior to putting them into service. ANY signs of wear and tear (including but not limited to scuff and/or dirt marks, creases, dirty or scraped soles, etc.) will NOT be accepted. Boots with ANY sign of use and/or wear will be rejected and returned to you without credit, refund or exchange.
12. Helmet Policy (Pre-Configured): All pre-configured Helmets fall under normal Returns, Exchanges Refunds Policy. Cancellations for helmets must be made within 24 hours of original order date. ANY signs of wear and tear (including but not limited to sweat stains, scuff and/or dirt marks, alterations, markings, any removal of parts including protective coverings, and/or decal additions) will not be accepted. You must make sure the helmet fits properly and is the correct size prior to putting your helmet into service. ANY Helmets with sign of use or any alterations will be rejected and returned to you without credit, refund or exchange and shipping will be billed to you.
13. Helmet Policy (Including Build-Your-Own / Customized): All Hands® Fire Equipment offers a Build-Your-Own feature that allows our customers to create customized products, manufactured and assembled to your specifications. Our cancellation policy on customized orders is as follows:
Cancellations for helmets must be made within 24 hours of original order date. Cancellation of Customized Orders will not be permitted after 24 hours of original order date.
A customized product may not be returned or exchanged (Does not apply to products with Manufacturer defects due to poor quality or products that were shipped in error due to All Hands® Fire Equipment or Manufacturers mistake).
Customized products that are manufactured in error due to customer mistake will not be refunded. Please double check all your specifications prior to ordering a customized product.
Most, if not all, Customized Helmets may take more than 12 weeks.
14.Customized Product Orders: All Hands® Fire Equipment offers a Build-Your-Own features and other Customized products that allows our customers to create customized products, manufactured to your specifications. Our cancellation policy on customized orders is as follows:
Cancellations for customized products must be made within 24 hours of original order date.
Cancellation of Customized Orders will not be permitted, refunded or credited after 24 hours of original order date.
A customized product may not be returned or exchanged (Does not apply to products with Manufacturer defects due to poor quality or products that were shipped in error due to All Hands® Fire Equipment or Manufacturers mistake).
Customized products that are manufactured in error due to customer mistake will not be refunded. Please double check all your specifications prior to ordering a customized product.
15. Gift Certificates: Gift Certificates are not returnable or refundable for cash.

To start the return process, log into your account, or to create a new account and request a return or exchange, or call for instructions.


Policy for Free Shipping Promotion(s):
Other restrictions may apply, such as min. dollar amount in order to receive free shipping, all free shipping is only to the 48 Continental United States. All free shipping orders are subject to the normal overweight and over-sized surcharges that All Hands Fire Equipment will incur during the order process period. Returns and exchanges can be approved, however, the customer will be responsible for all new shipping costs for shipping the merchandise back and/or shipping new orders to the customer. Free Shipping can not be used in combination with coupons and discounts.

Policy for Coupons:
Coupons are limited to one per transaction and are not valid with free shipping or any other discount or promotion. Coupons are not valid on all items. Some items are excluded from free shipping, promotions, discounts and coupons. All Hands Fire reserves the right to exclude any item from sale/discount/coupon/promotion without notice.

Policy for Prize Drawing:
All Hands Fire Equipment Prize Draw Rules
1. Eligibility: Is open US Residents, who have an active e-mail account and/or facebook account. Participation in the Prize Draw constitutes entrant’s full and unconditional agreement to and acceptance of these Official Rules ("Official Rules"). Subject to all applicable federal, state and local laws.
2. To Enter: You may enter the Prize Draw by filling out the entry form online at www.allhandsfire.com/Alerts
3. Prize Drawing: All Prize entries meeting the requirements of these Official Rules will be entered into the prize drawing, to be held the day following the Prize Period at the All Hands Fire Equipment offices located at 7 Third Ave, Neptune, NJ 07753. The drawing will be conducted either by independent persons or a computer program that randomly chooses the winner, from all eligible entries received and the random selection is final and binding. The winner will be selected at random from among all eligible entries received.
4. Prize: A $500 Gift Certificate redeemable at www.AllHandsFire.com . Cash in lieu of prize is not permitted. Winners are solely responsible for any and all federal, state, provincial and local taxes and shipping, if any, that apply to prizes.
5. Notification of Winner: Winner will be notified by e-mail and via facebook within five (5) business days of the prize drawing. If a selected winner cannot be contacted, or fails to claim a prize the prize within 30 days, the prize will be forfeited and an alternate winner selected from remaining valid, eligible entries.
6. General Rules: By entering the Prize Draw, you agree to be bound by these Official Rules.
7. All Hands Fire Equipment reserves the right, in its sole discretion, to cancel, modify or suspend the Prize in whole or in part, in the event of fraud, technical or other difficulties or if the integrity of the Prize are compromised, without liability to the entrant. All Hands Fire Equipment reserves the right to disqualify any entrant or winner, as determined by All Hands Fire Equipment, in its sole discretion. The Prize are subject to these Official Rules and all applicable federal, state, provincial and local laws and regulations apply.
8. Privacy: Except as otherwise stated herein or as otherwise agreed by entrant and Sponsor, the information submitted by you in connection with an entry will be used for administering your participation in the Prize and in accordance with the terms and conditions of the All Hands Fire Equipment Privacy Policy.
9. Winner’s List, Official Rules: For a list of the prize winners available at least seven (7) days after the end of the Prize Period send your request and a stamped, self-addressed envelope to: 7 Third Ave, Neptune, NJ 07753

Policy for Products Obtained for Preview:
Customers wishing to preview a product can request to do so. Because we feel that our products are of the highest quality, we offer this service with the anticipation that you (the customer) will purchase the product being previewed. Our preview policy is as follows.
Customer must pay for all shipping and handling costs to and from desired destination. If the item is to be purchased (kept), the customer will then be billed for the item. No additional shipping or handling fees will be applied.
If customer decides to return the product: The product MUST be in mint condition and the product(s) must be returned within 21 days from the date shipped to the customer. All Hands® Fire Equipment reserves the right to refuse and/or reject products that have been damaged or used by the customer. In such cases, the item will be returned to the customer and product cost(s) applied to the customers account.
No products will be sent for preview without a valid credit card number (with all pertinent information) and payment for shipping and handling costs.
All Hands® Fire Equipment reserves the right to refuse or deny requests for product previews without cause or reason. All requests will be authorized on a case by case basis.

Policy for Product Demonstration(s):
Customers wishing to receive a demonstration for a particular product or product line can request to do so. Because we feel that our products are of the highest quality, we offer this service with the anticipation that you (the customer) will purchase the product being demonstrated. Our demonstration policy is as follows.
All Hands® Fire Equipment represents a large variety of the industries leaders in firefighting equipment. Arrangements can be made to provide certain product demonstrations by representatives of the products manufacturer. These demonstrations can be scheduled and held at your local fire station or other chosen location.
To Arrange a Preview or a Demostration:
Please Call (888) 681 - 1009
Fax (888) 681 - 0031 -or- Email: sales@allhandsfire.com

Privacy Policy:
We may change this privacy policy at any time by posting revisions through this website. This policy has been revised as of August 2, 2013. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 732-502-8060 or via email at info@allhandsfire.com