I just wanted to take a minute to let you both know how much I appreciated Colleen Reilly's help.  I recently placed orders with several vendors for equipment for the Seat Pleasant Volunteer Fire Company.  Out of all the vendors I have been working with, your company had some of the best customer service.  In addition I would like to send my appreciate to Ms. Reilly's assistance specifically.  We were in contact several times regarding a Clemen's Hose Bag I had ordered, yet had not received.  Even though she had not heard back from the vendor she left phone messages and emails with me keeping me up to date on the status of my inquiry.  I have not found this level of customer service with any other vendor.  Please send her my appreciation. Kevin Brenner Captain/ Vice President Seat Pleasant Volunteer Fire Company Station 8 As we all know online shopping is the way of the future. It eliminates valuable time for all of us. I've found  All Hands Fire Equipment to be one of the best online Fire Service shopping experiences yet. My orders are processed and shipped in a timely manor and any questions or concerns are answered with expedience. I've also found that the costumer service department along with the equipment training department is more than helpful.  I often refer my counterparts to www.AllHandsFire.com for their purchases or questions. Chief Glenn M. Kramer Hughsonville (NY) Fire District Thank you for outstanding customer service.  The Haix boots are working out well much better fit than Black Diamond or Globe. Allison Loebs Colchester, VT Irene - I hope that you can pass this along to your fellow employees and if possible your ownership and or boss. I found your website by random chance on a google search while trying to locate a helmet front holder. I have been purchasing products on the internet for probably the past 8 years and I have never been happier with communication, timely delivery, and product selection you offer. I know I only ordered two small items from you, but I have been dealing mainly with an online competitor of yours for all of my purchases, and I have yet to receive the kind of service and timeliness you have provided. Thank You, Your newest lifetime customer. Firefighter Rick Boisvert Brighton, MI Hello, I would like to take this time to write you to tell you about one of your employees that I have been dealing with on an order for a few weeks now. The person I am talking about is Jennifer Siciliano. I have been talking to her on the Internet in reference to my order and problems that were encountered. She was very professional, courteous, and very helpful to me. Its people like her that make my job as a Firefighter in the field alot easier. I will continue to deal with her and All Hands Fire Equip. on my future orders. I have dealt with alot of companies as I am ordering equipment for myself and as I am on my Dept. training and equipment committee. By being a part of this I have dealt with alot of companies but never had the fast and professional response I got from her. Again Thank you to Jennifer and to you for your company. Thanks. Brandon Carmack Polk County Fire Rescue FF/EMT (FTO) 5007 7 Engine/ B Shift " NEVERLAND" Nations 41 Busiest Engine I just wanted to let All Hands Fire know how impressed I am with both the Gerber Avalanche Jacket and your customer service. The jacket is of the highest quality and is exactly what I needed in a Law enforcement duty jacket. The best part about the jacket is it has a Thinsulate liner that also has micro fleece. The common jackets law enforcement officers purchase are the Spiewak weather tech and one of the many Blauer jackets, which will all run you about 300.00. In my opinion the Gerber jacket is of superior quality to both the other jackets and is less expensive.” Josh Parkins Deputy First Class Bernalillo County Sheriff's Department Traffic Investigations Unit "The Halligan tool arrived perfectly a couple of days ago. I took it out promptly, and this thing, quite frankly, kicks ass. Locks that we would have wasted time pounding on before now pop with little to no effort. Instead of carrying 3 different tools, all we need is the Pro-Bar. So far, I've popped dozens of padlocks, ripped a door in half, shattered 5 car windows, and popped open a car door with it. After seeing how awesome it is, my Platoon Sergeant pushed info on it up to our Company XO to see if we could get funds to outfit the company with them. Thank you so much for all your help, this thing has made life much easier for me and my squad. Thanks again." SPC David Wichmann US Military, Middle East "The National Aeronautics and Space Administration (NASA) recently established a formal Technical Warrant policy. This policy requires the identification and deployment of an inspection team that is to serve as the eyes and ears of the Non-Destructive Evaluation (NDE) Technical Warrant Holder. The NDE Technical Warrant Holder is final authority in non-destructive inspection, its application, and approves inspection waivers for all of NASA systems requiring safe and reliable operations. It was critically important for this inspection team of NDE Agents to be in place and operating at full capacity before NASA returns to flight. I want to thank everyone at ALL HANDS FIRE EQUIPMENT for helping our team establishing its organizational presence and authority, by rapidly developing and delivering NDE Technical Warrant Agent ID badges. The ID badges are now coveted by others, and personnel are striving to excel in order to be designated as an Agent of the NDE Technical Warrant Holder. Again, thank you for making it all happen so smoothly, quickly, and professionally." Ed Generazio NASA - NDE Technical Warrant Holder "We have been a customer of All Hands Fire Equipment for several years, and since the beginning, we have received nothing but the highest level of service. It is refreshing to deal with a fire service equipment representative that has first hand fire experience, like Don. Don is truly passionate about the fire service, and committed to selling only the right equipment for the job. If you are looking for the best equipment, backed by a knowledgeable professional, who delivers quality service, then All Hands Fire Equipment is the only vendor you need." Chief Thomas Vogel Point Pleasant Beach (NJ) Fire Department "We at Firefighter Rescue Inc. have had several occasions to work with Don Colarusso and his staff at All Hands Fire, we have found them to be a most professional and dedicated fire equipment company. Their commitment to the fire service is evident in their fine line of equipment and their attention to detail. We have used several of their products during our training and have found them most satisfactory in design and construction. As fire instructors we highly recommend All Hands, and as firefighters we thank them for their efforts." Paul Hashagen President, Firefighter Rescue Inc. (NY) FDNY Rescue Company 1 (Ret.) "Just wanted to express my sincere appreciation for the rapid turn around on my recent order!! Believe me, I will be coming back to All Hands (10-75 the box!!) for future needs. Thanks again... " Tim Whalen East Wallingford VFD, Wallingford, CT "Hi Scott. Although it was a minor order, I certainly want to convey my gratitude toward your attention to getting it out in a timely manner. I am well pleased with the product, as well as delivery time. Kindest regards." Joe Fletcher, NC "Don, Thanks for your prompt delivery of the Rescue Net to our squad. We were really surprised that we received it that quickly. As always your service and the quality of your products is exemplary." Bill Voelkel Captain Wall Township (NJ) First Aid & Rescue Squad & EMT Training Coordinator Recently, the members of the Wellston Fire Department had the chance to purchase new tools and equipment. Well, we purchased halligan bars and K12 saws, but we couldn't find any good 3-4 foot hooks. There was always a closet hook or a 4' pike pole, but that just didn't maximize the space in our compartments. So, with a little bit of brainstorming, and the help of All Hands Fire Equipment, the members of the Wellston Fire Department designed this tool. The tool, now known as the "Wellston Hook," consists of a drywall hook on one end and a roof hook on the other. The total length is 40 inches, which is actually less than our original design of 48 inches. It is the perfect length for many tasks, easy to carry, easy to mount, and takes up less room than a normal closet hook. It is by far the most versatile tool we've used. www.wellstonfd.com Wellston Fire Department Wellston, OH "Just a quick note to say thanks for Helping us out with exchanging that belt. We appreciate your excellent customer service, especially with such a small sale. Between my military deployments and the way our small volunteer department operates, communcations can be an adventure. We appreciate your patience. We recieved the replacement belt about 6 weeks ago, and I'm just getting around to writing this now. I'll definitely keep you guys in mind next time I have an equipment need. Thanks again" FF Tom Blyth Southwest Harbor (ME) Volunteer Fire Department "I have had the great pleasure of purchasing items from All Hands Fire Equipment. They are a highly reputable, dependable and are also a great fire service resource. Anything that I need, they find - and always at very reasonable prices. I highly recommend All Hands Fire Equipment. They certainly care about the job and the people that they serve." Joseph L. Mauro IV Assistant Chief, Neptune (NJ) Fire Department "Thanks for the great customer service." Lt. Greg Rauch City of Fairfax (VA) Fire "Today was a perfect example of All Hands Fire Equipment’s great customer service. I certainly didn’t expect a phone call and such a quick response. I really appreciate it! FF Scott Eckels Monument, CO "Hey Don, just wanted to drop you a quick Email and thank you for all your excellent and prompt service you give our Fire Company. We pride ourselves in being a very professional outfit and All Hands Fire Equipment provides us with the quality tools we need for the job. We will continue to use All Hands for all our Fire Company needs. Again Thanks and keep up the good work." Lt. Bob McDonald Unexcelled Fire Co. (NJ) "Thank you for the quick reply. I now know why everybody recommended your company, for the excellent service. I hope to be in touch with you within the next week or so to place an order. Thanks again for all your help." FF J.P. Blais Coventry (RI) Fire Department "Don and Scott - I am sending you this Thank You in appriciation for all the help you have given my business. I really appriciate all the last minute wires and parts that I need to complete a job or use to make a customer happy. Your business has always satified my needs and I will continue to use All Hands Fire Equipment to make my business strive for excellence. Thank you!" Steven J. Mitchell, Owner W.O. Installations, LLC (NJ) "Thanks for you dedication and hard work,i will be recomending your company to others. Thanks" FF Andy Gardner Mason, Ohio "I am a volunteer Fire Chief with a very busy family life. When I sit down to get quotes or order equipment I don't have time to play phone tag. I simply send an E-mail to Scott or Don and I always get a fair quote and my order most times without ever having to place a single call. It doesn't get any easier than that. Keep up the good work." Fire Chief Jim Wendt Boonton (NJ) Fire Department "I would like to take this opportunity to thank All Hands Fire Equipment for all their help and cooperation in the past months. Our Department, as well as individual members, has had the need to purchase many varied pieces of Firefighting equipment. In all instances, All Hands always comes through! From small gadgets to hi-angle rescue equipment and heavy tools, there is never a problem researching and ordering the product. And shipping has always been a non-issue, as all of our orders have arrived in a timely fashion. So I’d like to say, “keep up the good work” and recommend All Hands Fire to all my Firefighting Brothers and Sisters!" Rich Meyer, Ex-Chief & Training Officer Hamilton Fire Company (NJ) "I'd like to thank you for the great service you provided to us in outfitting our Fire Department with all of our R.I.T. equipment. As you know we put it all to good use over the past year at some "Hot Jobs" in the County. Thanks again for the prompt and professional service you provide to the Fire Service." Asst Fire Chief Howard McLaughlin Naval Weapons Station Earle Fire & Emergency Services (NJ) "I have been VERY happy with the items I have ordered from you and your service and prices. You guys are first rate. Thanks for your help." FF Aron Buch FDNY Ladder Company 23 "Thank you. This is great customer relations. The decals are first rate. I'll spread the word about your help at the Fire department and give them your business address. Again, Thanks for your help." Dave Mullen Frankfort (OH) "All Hands Fire, I got a call from my daughter on Sunday to let me know that she had received the flashers. Let me tell you that I was very happy. Even though I know it's not enough I just want to say: "THANK YOU". Both she and I will be telling everyone about your service and how great it was. You made my Christmas because I know my daughter is happy. Merry Christmas and a Happy and Prosperous New Year."  William Powers Fort Myers (FL) "I received some of your literature at the Fire Mega Show at the Nassau Colliseum in New York. We are looking to equip our new fire apparatus. I am very interested in your line of products and have heard many great reviews about All Hands Fire Equipment. We look forward to working with you in the future." John D. Clark R.T.F.D Mt. Hope Co#2 (NJ) "Don, Thank you for the phone call and information the other day. I decided to go with the RIT Option 2 Egress Pack. You and your staff were most helpful. I look forward to getting my kit and hope that I can convince others in my department to give you some business. Thanks and Be safe! " Battalion Chief Kent Mallalieu Montgomery County Fire and Rescue Service (MD) "The brothers at the firehouse said that your prices were fantastic and fair considering that fire equipment costs so much. It is important to find a place that you can trust! Thank you." Cameron McCreary Greendale Fire/EMS (IN) "Thanks for running a great fire equipment company that carries the best of the best." Captain Brad Creasy Bedford Fire Department (VA) "I just wanted to say thanks to you and your staff for your outstanding service. You handled my special order for high visibility reflector vests for Va. Game Wardens with special attention and care. They have been distributed across the state, and the word I hear is that everyone likes them. Thanks for your great service and price on a non-stocked item. I'm sure we'll be in touch with future orders. " Captain Michael Minarik Department of Game and Inland Fisheries, Williamsburg (VA) "Thank you for assisting me with color schemes on my recent order. I wasn't sure what it meant by background color. I'd like to purchase the same item as displayed on your website. Again I would like to thank you for noticing that and mentioning it to me. If this is any indication of how you work for your customers, then you can expect much more business from me in the future." Tony Tracy Auburn, MI "On Sept 22nd I ordered a pair of gloves. On Sept 23rd I came home to the firehouse and the gloves were sitting there. Awsome job on fast shipping, thank you. I look forward to spending more money on your site! Thanks." FF/EMT T. Liedl Monroeville VFC #4 (PA) "I recently purchased a Cairns N5A Leather Helmet from www.allhandsfire.com. They had the best price of anyone. After the purchase, the staff was very responsive to all of my questions and email correspondences. To my surprise, the helmet arrived in only 3 days, without any problems. My department and I will definitely purchase additional items from allhandsfire.com in the future." Captain M. Kevin Fox Cornelius-Lemley Fire Rescue (NC) "I would like to thank you for your prompt service and attention to my order. My order was filled promptly and complete even in a time of crisis in our nation with hurricane Katrina. I will be notifying the personnel in our department of how much attention was made to my order, and hopefully other orders in the future. Thanks again." EMT/Firefighter Mike Benton Bernalillo County Fire Department (NM) "Just wanted to send you a quick note to say thanks for the recommendations on the hoods and gloves. They were exactly as described and worked better than expected under extreme fire conditions. I will pass along to the guys in the firehouse my excellent experience with All Hands Fire Equipment. Thanks, again." FF Pete Sykes Irvington Fire Department (NJ) "Don - Thanks so much for all of your help. I know the guys are looking forward to giving the Cairns Leather New Yorker to our Battalion Chief. Also, please tell Irene thank you for her fantastic help on the phone the other day. Thanks again!" Scott Eckels Monument (CO) Got my Streamlight Fire Vulcan 2 days ago and it works great. Now everyone is getting a Vulcan at my station. Thanks for all the follow up and phone calls. That's just great customer service! I will be purchasing from you all again when I need something, that's for sure. Thanks again. Scott Seely Atlanta Fire Rescue - Engine Co. 38-C Your company is fantastic. I will be a customer for a very long time. I appreciate your help as well as the great prices you have. I have expressed my enthusiasm for All Hands Fire Equipment to most of the members of my department. Thank you so much and I wish you the very best.  Firefighter Chris Fosterling Montmorenci Fire Dept. Aiken, SC I would like to just say thanks to Mary Lu for all her help while ordering a Cairns 660C Helmet (green in color). She was very helpful and great to work with. I'm looking forward to getting the product so that more people in our CERT program will be able to also purchase from your company with confidence. Thanks again hope to order more product soon. Kelly Bertoch CERT Community Emergency Response Team, Utah Thank you. I am very pleased with the product and the additional service re: sizing information. John Lemley Morgantown Fire Department