All Hands Fire Equipment continues to grow and develop our always expanding extensive line of quality products and staff.  Today, All Hands Fire Equipment continues to work closely with several large city fire departments research and development units. These partnerships enhance and improve both new and old products in the hopes of creating more effective products for the fire service.

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Associate. In this role you will be the first point of contact for our valued customers.

All Hands Fire Equipment is an online nationwide and international dealer of equipment and supplies for Fire - Police - Medical, Safety, Industrial as well as individuals in the public and private sector. We are located at 7 Third Avenue in Neptune City, New Jersey 07753.

What We're Looking For:

  • Computer skills required, including knowledge, Microsoft Office (Word, Excel, Outlook), general internet navigation knowledge, NetSuite a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities.
  • Ability to multitask and thrive in a fast-paced environment.
  • Support shipping by occasionally packaging and fulfilling orders. Knowledge and use of UPS Worldship, FedEx, USPS a plus.
  • Knowledge or experience in public safety or related areas a plus.

What You'll Do:

  • Computer work – data entry, pricing updates, e-commerce and more.
  • Provide quotes and generate sales orders for customers from website and sales team.
  • Receiving and stocking inventory, showroom and inventory management.
  • Respond promptly and professionally to customer inquiries via phone, email and in person.
  • Collaborate with other team members to ensure a seamless customer experience.
  • Other duties as needed.


  • Opportunities for growth.
  • Excellent benefit package (401k/Roth, PTO, health, performance bonus).
  • A supportive and collaborative team environment.
  • Make a meaningful impact by helping customers and contributing to our company's success.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour


  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Experience level:

  • 1 year


  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office


  • High school or equivalent (Preferred)


  • Customer Service: 1 year (Preferred)

Work Location: In person